Need help with Strap Zone? We are here to assist you.
Ensure your strap is worn (skin contact) to wake it up. Then open Strap Zone and tap "Scan for Devices". Select your device from the list.
Strap Zone is designed for sensors that broadcast the standard Bluetooth Low Energy Heart Rate Service. Compatibility is model-specific, so support for one device never proves support for an entire brand or product family. Check your exact model in the public evidence matrix before relying on it.
Yes, if the watch can broadcast heart rate using the standard Bluetooth Heart Rate Profile. On a compatible Garmin watch, enable "Broadcast Heart Rate" or "Broadcast During Activity", then scan for it in Strap Zone. Availability depends on the watch model.
If you have checked the FAQ and still need assistance, please email our support team: